Custom Orders
A non-refundable deposit is required of all commissions in order to secure your place in line. Acceptable payment methods include Paypal, credit/debit cards as well as money orders. Applicable tax will be applied to orders during checkout. Should you choose to cancel your custom order at any time, the down payment can be exchanged for store credit.
Once your order is nearing completion, you will be provided with an invoice for the remaining balance. Items will be shipped via USPS Priority Mail unless otherwise requested. Signature confirmation will be added to all orders over $300
Commissions that have personalized with brands or initials are non-returnable. All other orders must be returned in their original, unused, and unaltered condition within 14 days of receipt in exchange for store credit. Credit will be issued once I have received the item(s) and confirmed the condition.
Wait time can vary from 3 weeks to 3 months depending on the time of year. Please be patient as I complete each piece in the order it was placed.
Lay Away Plans
This lay away service allows customers to reserve merchandise with a required minimum 30% down (towards purchase price). Items put on layaway will be held until the balance is paid in full. A payment plan of every two weeks is suggested but it can be paid sooner. All layaway must be paid in full to Martinez Custom Leather within the time chosen at purchase (up to 90 days), or the merchandise will be relisted for sale.
All money, including deposits are non-refundable and will be applied as store credit if the layaway is canceled for any reason. Failure to make payments on time will result in a forfeiture of purchased item(s) as well as any previously completed payments. If you will be unable to make a payment, please contact me prior to the payment date to make arrangements.
Layaway sales are final.