A non-refundable deposit is required of all commissions in order to secure your place in line. Acceptable payment methods include Paypal, credit/debit cards as well as money orders. Applicable tax will be applied to orders during checkout. Should you choose to cancel your custom order at any time, the down payment can be exchanged for store credit.
Once your order is nearing completion, you will be provided with a link to the remaining balance. Items will be shipped via USPS Priority unless otherwise requested. Signature confirmation will be added to all orders over $500
Commissions that have been personalized with brands or initials are non-returnable. All other orders must be returned in their original, unused, and unaltered condition within 14 days of receipt in exchange for store credit. Credit will be issued once I have received the item(s) and confirmed the condition.
Wait time can vary from 5 weeks to 8 months depending on the time of year. Please be patient as I complete each piece in the order it was placed.
This Layaway service allows customers to reserve merchandise with a required minimum 30% deposit down (towards purchase price). Items put on layaway will be held until the balance is paid off in full. A payment plan of every two weeks is suggested but can be paid sooner. All layaway amounts must be paid in full to Martinez Custom Leather within the time chosen at purchase (up to 90 days), or the merchandise will be listed for sale.
All money, including deposits are non-refundable and will be applied as store credit if the layaway is canceled for any reason. Failure to make payments on time will result in a forfeiture of purchase item(s) as well as any previously completed payments. If you will be unable to make a payment, please contact me prior to the payment date to make alternate arrangements.
Sale items are not applicable to layaway and all layaway sales are final.
READY TO SHIP
Please take the time to read product descriptions carefully before making purchases online. Dimensions and detailed descriptions are carefully provided to you.
Orders placed online will be shipped within 1-5 business days using the customer’s preferred shipping method (selected at checkout). All orders over $500 will include signature confirmation.
Merchandise may be returned for store credit. To be eligible, items must be returned within 14 days of receipt in their original, unused and unaltered condition. The customer is responsible for return shipping. I would recommend purchasing additional insurance and tracking to ensure it is returned safely. Store credit will be issued once the merchandise has been received and its condition confirmed.
Merchandise purchased in person at a show can also be exchanged for store credit as long as it is returned in its original, undamaged and unaltered state within 14 days of purchase.
Commissioning a piece can be a very exciting (and daunting) adventure. With so many options, it can be difficult to know where to begin. I have compiled a wealth of inspiration in these pages to make the journey easier. Take your time deciding on a design but remember that no matter what you choose, it will be beautiful. Let me know if I can help answer any questions along the way you are not able to find answers to here. Contact me when you are ready to schedule a consultation to discuss your commissioning a piece.
READY TO ORDER?
-Find inspiration on these pages
-Contact me about a custom design
-After receiving a quote, you may purchase a custom listing that I will create for you to secure your place in line
-Patiently wait as I complete each piece in the order it was received
-A final listing will be created as I near completion and your piece will ship once payment has cleared